Refund Policy

🚫 Change of Mind & Incorrect Selection

For safety and regulatory reasons, PeptideLab does not accept returns for a change of mind or because the wrong product was chosen. Please double-check compound name, strength, and quantity before you place your order. After a parcel has left our facility, voluntary returns are not accepted.

📦 Damaged or Incorrect Items

If your order arrives damaged or contains the wrong items, contact us within 48 hours of delivery at support@peptechpharma.com. Include your order number and clear photos of the issue.

Please also record a short video of yourself unpacking and inspecting the package when it arrives. We cannot approve a free replacement without reasonable evidence that the problem was present at delivery. Once we verify the claim, we will arrange a replacement at no additional cost where appropriate.

❌ Order Cancellations

Orders cannot be cancelled, refunded, or modified once they have been shipped.